Terms and Conditions

By using this website you understand and agree to these Terms of Service, you are agreeing to be bound by these Terms of Service; if you do not agree, you cannot purchase any of our Online Programs and Digital Products online. We may change these Terms at any time, and by continuing to use or access our website and services, you are accepting those changes.

ADDITIONAL TERMS OF SERVICE FOR BUYERS OF OUR ONLINE PROGRAMS AND DIGITAL PRODUCTS ONLINE

These Additional Terms of Service for Buyers (“Terms”) apply to all clients, or all potential clients of Stephanie Pinto EQ Coaching  [ABN 19857649246 ] (“we, us, our”). These Terms together with any other terms and conditions and policies we publish or link to on our website and services form an Agreement with us (“Agreement”). “You” could be any client or customer of ours.

 

BEFORE PURCHASE

Things you must do before purchasing Online Programs and Digital Products on our website

You must:

  • be 18 years old or have parental consent;

  • provide complete and accurate information to us, including account information, and promptly inform us of any updates to your information;

  • pay for the Online Program or Digital Product via the published payment methods available;

  • have any special offer coupons ready as they must be used at the of purchase to apply; they cannot be applied retrospectively;

  • be careful with your order because after placing an order we cannot cancel it as it will have been processed and paid for by us;

  • make payment prior to the commencement of the Online Program as your place cannot be reserved or confirmed until payment is received.

“HEALTH ADVICE” DISCLAIMER

We may provide information in our Materials and Digital Products that may be classed as medical or health information or advice (“health information”). Reliance on this health information is at your sole risk, and you are at all times responsible for your and your child’s safety and wellbeing. We cannot take into account your and your child or children’s personal situation or your personal goals or objectives when providing the health information. The health information is general in nature and we cannot guarantee that your desired outcome will be met as everybody’s circumstances, needs and expectations vary, and it is unreasonable to expect that everyone’s requirements will be met. You must consider whether or not the health information is appropriate to your needs. The health information is not a substitute for independent professional advice. We strongly recommend that you obtain independent professional advice before making any decisions or taking steps towards reliance on this health information, or for any diagnosis, assessment or treatment. Where we or you have any concerns about your or your child’s participation, you must provide us with written confirmation from your doctor, psychologist or psychiatrist before participating. We are not liable for any loss or damage suffered in connection with reliance on any “health information”.

Acknowledgements you make when purchasing on our website

You acknowledge and agree that there may be:

  • errors or omissions in Online Program or Digital Product descriptions, prices, availability and promotions;

  • some Online Program and Digital Products have limited quantities, and some sales are limited to certain regions or groups of people;

  • technical problems downloading Materials or Digital Products, and there are inherent risks associated with downloading digital products.

Except as required by law, we cannot guarantee the accuracy of the information or the availability of the Online Programs and Digital Products.

You further acknowledge and agree that where payments are made in instalments, you authorised us to deduct all accrued and outstanding fees from your credit card or debit card provided.

 

AFTER PURCHASE

Things you must do after purchasing on our website

You must:

contact us by email if you have any issues with the Online Program or Digital Products and require a refund;

contact us by email if you have any difficulty downloading any Materials or Digital Products;

seek our prior written consent before any publication of information about us;

not reproduce, duplicate, copy, sell, re-sell or exploit our Materials or Digital Products in any way;

not allow other people into the private Facebook group; and

in the case of a dispute keep all communications confidential. 

Things we’d love you to do after purchasing on our website

We’d love you to provide us with any photos, videos, testimonials, and/or case studies so we can use them  for marketing and information purposes, publications, exhibitions and professional awards across all print or digital mediums, including our social media channels.

However, please note that by providing us with photos, videos, testimonials and/or case studies you assign copyright ownership to us. This includes all copyright and any other rights under the Copyright Act 1968 and the right of reproduction either wholly or in part. If you provide Content but subsequently want to revoke permission to use it, it is your responsibility to notify us immediately via email.

OTHER MATTERS YOU SHOULD BE AWARE OF:

We may change information on our website and store

Except as required by law, we may at any time, and without prior notice to you:

  • change and update information including availability and promotions;

  • change prices or descriptions of our Online Programs and Digital Products;

  • change our range of Online Programs and Digital Products, or discontinue Online Programs and Digital Products and/or

  • cancel orders if information is inaccurate.

We comply with the Australian Consumer Law

You are entitled to various consumer guarantees, rights, and remedies under the Australian Consumer Law including, but not limited to, consumer guarantees that the Online Programs and Digital Products are delivered with due care and skill. You will have the right to have a product replaced or refunded if it doesn’t meet a consumer guarantee.

Except as required by law we do not warrant the quality of the Online Programs and Digital Products or warrant that they will meet your expectations. We do not provide refunds for changes of mind, where you fail to provide us with adequate information, or where you can no longer partake in an Online Program.

 

If we need to cancel your order we will provide a refund

Except as required by law, all sales for our Online Programs and Digital Products are non-transferable and non-refundable.. Despite our reasonable endeavours, on occasion we may need to change, times or dates of an Online Program at short notice or even cancel parts or all of an Online Program. We will notify you as soon as possible of any changes. In these circumstances we may also offer a transfer you to another Online Program if the time or date is inconvenient to you. We do not provide refunds except as required under the Australian Consumer Law.

 

We can refuse to serve you and sell Online Programs and Digital Products at any time

We may refuse to provide Online Programs and Digital Products to you, or anyone, for any reason, at any time. In particular, if you breach this Agreement we may immediately terminate your use of our website and services, and ban your purchase of any Online Programs and Digital Products. We can also change, suspend or stop providing Online Programs and Digital Products at any time, for any reason, and without notifying you. We are not responsible to you for any changes, or if we suspend or stop our Online Programs and Digital Products.

 

INTELLECTUAL PROPERTY

All the Intellectual Property Rights in our Materials and Digital Products are owned by or licensed by us. We grant you a non-exclusive, non-transferable, royalty-free, revocable licence for to use our Materials and Digital Products for your personal use only. This licence to use our Materials in relation to the Online Program is for the duration of the Online Program only. In particular, you must not use our Materials and Digital Products for any commercial purposes without our prior written consent which is given or withheld at our sole discretion. Any use beyond your sole personal use will be conditional on the payment of license fees, and acknowledgement of our moral rights under the Copyright Act 1968 where applicable. Please contact us via email to seek consent.

 

FURTHER RELIANCE ON ADVICE DISCLAIMER

Whilst we exercise due care in ensuring its accuracy, sometimes the information in our Materials and Digital Products may not be accurate. There may be typographical errors, or it may be based on an opinion of the author that is not widely held. Occasionally the information or advice may be historical information, and based on primary sources of material, contemporary thinking, regulations or laws which existed at the time of publication, and these will change from time to time. Occasionally the information or advice may not be complete. For that reason, we cannot guarantee that the information or advice is accurate, complete or current.

 

LIABILITY AND INDEMNITY

To the maximum extent permitted by law, we are not liable for any Loss or damage arising from your use of our website and services or any Online Program or Digital Products purchased using the service, including, but not limited to, any errors or omissions, price changes or discontinued Online Programs and Digital Products, your reliance on any of our advice and information, any visitor posts and content, any links to third party websites, any interruptions, any changes, suspension or termination of our website and services.

 

To the extent which we are entitled to do so, our liability under the Australian Consumer Law will be limited, at our option to:

  • the replacement of the Online Program and Digital Products or the supply of equivalent Online Program and Digital Products; or

  • the payment of the cost of replacing the Online Program and Digital Products of acquiring equivalent Online Program and Digital Products.

In any case, our liability to you will not exceed the amount actually paid by you to us for the most recent Online Program or Digital Product you have paid for.

You agree to indemnify us, and to keep us indemnified from any Claim arising out of or in connection with your breach of this Agreement, including, but not limited to where you provide incorrect information, any breach of the user content rules in our terms and conditions.

 

IF THERE IS A DISPUTE

In the event of any dispute that cannot be resolved, both parties agree to obtain an independent professional arbitrator/dispute resolution specialist to make a determination on the dispute and each party agrees to pay their own costs.

 

OTHER

This Agreement is to be construed in accordance with the laws of NSW, Australia, and you and we submit to the jurisdiction of the courts of NSW, Australia. This is the entire agreement between you and us, and supersedes any prior agreements, proposals and communications whether oral or written, between you and us. In the event of an inconsistency between these Terms and other terms and conditions on our website, these Terms of Service prevail. No other term is to be included in this Agreement except where it is required to be included by law. The failure by us to exercise any right, or enforce any provision in this Agreement does not waive the future operation of that right or provision. In the event that a provision in this Agreement is not enforceable, such provision shall be severed from this Agreement to the extent permitted by law, and the remaining provisions will remain in full force and effect. All obligations and liabilities in this Agreement survive termination of this Agreement.

 

DEFINITIONS

Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010. Agreement means these Terms of Service, and all other terms and conditions and policies published or linked to on our website. Claim means any claim, under statute, tort, contract or negligence, any demand, award or costs. Digital Product means any e-book, or any downloadable product.

Intellectual Property Rights means all copyright, trademarks, design rights, patents, trade secrets and confidential information whether registered or unregistered. 

Loss or damage means any direct, indirect, incidental, punitive, special, or consequential loss or damages of any kind, including but not limited to, any loss of profits, revenue, savings, loss of data, loss of enjoyment, virus to systems, personal injury, death, negligence, trespass, property damage and legal costs. Materials means any of our books, and any and all online program and course materials, worksheets, documents, copy, diagrams, videos, photographs and anything provided to you during the program or course. Online Program means our Chaos to Connection Parent Group Coaching Program and any other programs, and includes all Materials. Our Representatives means any of our employees, agents, contractors or subcontractors. We, us, or our means Stephanie Pinto EQ Coaching [ABN 19857649246 ] and includes any of our directors, officers, employees, agents, partners, contractor. Website and services means www.stephaniepinto.com, and everything available on this website including, but not limited to, all Online Programs and Digital Products.